Frequently Asked Questions

1. Can I visit the nursery?
Come and visit us at Tremenheere Nursery, located at Tremenheere Sculpture Gardens near Penzance.

2. What size are succulents you have for sale?
We sell plants in pots ranging from 6cm to 9cm (except where otherwise stated), perfect for posting at this size. They are robust specimens, established at their size, ready to be potted up. (Please note the plants are shipped bare root and pots are not included). For more information view our Ordering from Surreal Succulents article.

3. Do you ship Worldwide?
We do not ship worldwide (outside the Canada or USA) on completion of phytosanitary certification, for which extra charges apply – please contact us if you require one. You will need to ensure that you have any relevant import permits – please check with the appropriate authorities in your country.

4. How soon will I receive my plants?
Our website orders are despatched within 2-3 working days of receipt at the Nursery. Note that during cold spells plants cannot be dispatched because they could suffer damage in transit. Orders will be sent out as soon as temperatures rise above freezing. Orders may also be delayed over public holidays to avoid excessive length of time in transit.

5. What are your postage costs?

Canada Post Standard Delivery (Royal Mail 2nd Class)
1-4 items – $8.25
5 items or more – $12.25
Orders over $40 worth of products (excluding postage)– FREE

6. What is your refund policy?
Customers are usually delighted with our goods and service, but if a mistake does occur, please let us know, and we will do all we can to put things right for you, politely and professionally. Please see our shipping & returns pages for further details.

7. Is online shopping safe?
Our online shop accepts payment through PayPal, To protect your payment information. Paypal currently has one of the highest protection levels available on the Internet. All sensitive data will be encrypted before leaving your computer. When you go to the checkout page to complete an order you can check for yourself that the encryption is working by looking for the padlock icon in your web browser’s status bar at the bottom of your screen.

8. How will my plants be delivered?
We send your plants to you bare-rooted, with most of the soil removed from the roots, and carefully wrapped in tissue paper. The plants travel happily this way, and postal charges are kept to a minimum. Each plant is individually wrapped and labelled. On receiving your plants they should be potted up as described on our growing advice page.

9. Will my plants be like the plants in the photograph?

Sometimes when your plants arrive they may not appear to be a true likeness of the plant in the website photograph. Our photographs are taken of the plants at their most colourful and attractive in dry conditions and high light levels. Rest assured that succulents vary in appearance through the year and will resemble the photo when grown on and at the right time of year (usually summer).